FAQ

How do I hang my magnet board/wall art?

Our frames are deep enough to use standard hardware. Simply put your screw into the wall/stud and hang your artwork on the lip of the frame. 

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What if I want to return my order?

Please see our shipping and returns page. Click HERE.

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What are your shipping and handling rates? 

See our shipping page. Click HERE.

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Do you ship to Alaska and Hawaii?

Yes, we can ship to Alaska and Hawaii with additional shipping costs. Please email/call us so we can get you a shipping quote. Note that there are restrictions on some products, and some products cannot be shipped to Hawaii & Alaska. You can contact us at hello@petallane.com or 435-896-9531

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What if I receive something that is damaged?

This is a rare occurrence but on the occasion that it does happen, we will send a replacement immediately. See our SHIPPING AND RETURNS page for details.

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Can I check the status of my order?

Each piece is made to order and takes about 2-3 business days to ship. When your order ships you will receive and email with a tracking number. If you have any additional questions email us at hello@petallane.com

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Can I change/cancel my order?

Each piece is made to order so once production has begun changes and cancelations cannot be made. If you would like to make a change email us as soon as possible at hello@petallane.com.

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Can I change my shipping address after I placed my order?

As long as you give us enough notice we would be happy to send your piece where you would like. Email us at hello@petallane.com.

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How long will it take for my products to ship?

Each piece is made to order and takes about 2-3 business days to ship. When your order ships you will receive an email with a tracking number.

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Can I see additional pictures of the product & frames?

Check out our gallery page by clicking HERE!